This week I would like to think a
bit about the research assignment as well as the questions that I have about
putting my research idea into practice. In fact, I may have the opportunity to
do so in the coming months (confirmation pending), which definitely adds a
level of excitement to the creation of my research proposal. As I wrote in my
SSHRC Proposal, my research
seeks to:
Ask what KM
protocols can be implemented to preserve the tacit knowledge of
librarians, archivists and curators in the face of an exodus of seasoned professionals? I
will conduct my research using the methods of ethnography and oral
history for collating and managing the knowledge ecology of art galleries,
libraries, archives and museums (GLAMs) as a means of preserving
institutional knowledge and memory.
Ok great. So where and how do I begin? The research
proposal will allow me to really break down these ideas, but looking back to
the Knight chapter we read a couple of weeks ago, appropriately titled “Doing
It,” has me asking questions about interview ethics, data collection
(affordable methods; transcribing audio, etc.), and disclosure and grief.
Fortunately, given the nature of my project, I do not think I will have to deal
with this last point, but it is important to consider the extremely personal
nature of oral history interviews, regardless of whether they intended to
record personal or professional experiences. While Knight is approaching the
issue of sensitive research questions, he makes a salient point that I will
need to consider should my project eventually come to fruition: the approach of
“encouraging [participants] to
disclose fully their thoughts or to act in front of the researcher as they
would in private” (Knight 2002, 169). Planning interview questions and
observations around how best to capture the tacit knowledge of an art librarian
will not be without its own challenges, but collecting this information in a
way that feels natural yet comprehensive for the participant may prove
difficult. It makes me think of how I would feel about being on camera. I don’t
think I could ever be on a reality show because I wouldn’t know how to act when
someone is watching me, let alone studying my answers. There is certainly a degree
of pressure added within these types of situations.
In
addition, thinking back to last week’s class on ethnography, I am hoping to employ
an ethnographic approach as part of the oral history method since the two are
not unrelated. I decided to re-read the Davidson and Layder chapter where they
refer to Raymond Gold’s article, “Roles in Sociological Field Observations.”
The authors suggest that there is room for change and negotiation within the
researcher’s role throughout the process as defined by Gold, and I found these
distinctions worthwhile to think about. What
category would I belong to? Firstly I suppose it would depend on the
institution and my relationship to those working within it. But for the sake of
my project I would anticipate that the ‘participant as observer’ would be the
most applicable. This involves disclosure regarding the nature of the research
being conducted, but also offers up greater freedom for the researcher by
establishing a relationship with the participants while also examining their
practices (Davidson and Layder 1994, 168-9). As my goal is to gather tacit
knowledge and institutional memory and expertise by means of oral history, it
is also important that I blend into my surroundings and observe how day-to-day tasks are carried out. I have never had the
opportunity to conduct fieldwork, in the traditional sense, so I hope I have
the chance to put this theory into practice in the near future.
References:
Davidson,
Julia O'Connell, and Derek Layder. (1994). Methods, Sex, and
Madness.
New York: Routledge.
Knight,
P.T. (2002). Small Scale Research: Pragmatic Inquiry in Social Science and the
Caring Professions. Thousand Oaks, CA: Sage.
This is such an important topic, especially with the (continuously) impending exodus of professionals. I remember a weak argument someone made a few years ago about KM being a tool for replacing workers because the knowledge would now be available. I remember thinking how scary that idea was after working in a few organizations that are facing that issue.
ReplyDeleteOne issue that I've found goes beyond day-to-day tasks: how do you maintain relationships built within organizations? If the connection that people have to a special library, for example, rests on one individual, how do you keep that connection after they leave?
I really hope you get to do this project!